A pioneer in the industry’s digital media, Dave Foster launched the industry’s first news and information websites, culminating with TalkFloor.com, the industry’s first site offering both audio and video interviews and industry news as it happens. Now with BNP, Foster will continue to travel the industry interviewing its movers and shakers and offering his thoughts in this blog.
Carpet One has been holding conventions for 32 years. These events are not only as well orchestrated and professionally staged as any Las Vegas production, they present member retailers with a host of new programs and products, educational and networking opportunities and a great deal of excitement and fun to boot.
In this space, we have talked about installation repeatedly: the challenges facing independent retailers in the arena of installation and the presumption of many retailers that superior service is their hallmark.
One would think a basic in every business person’s DNA, whether we’re talking about floor covering retailers or really any person in any business, would be a major focus on the company’s customer—over and above a focus on the products being sold or the services being offered.