When I’m doing training for retail flooring chains or talks at floor covering association dinners, I always include a section on “what needs to be said” to prospective buyers. These are things that most retail sales people are afraid, or too timid, to say. But these are things that need to be said for the benefit of both the retail outlet and the buyer as well.
Invariably at the end of these talks, I’m approached by the store owners and service managers. They all say the same thing: thank you for making my job a whole lot easier and more stress free—because I have just explained to them and their sales staff the importance of being upfront with prospective buyers.