It makes good business sense to maximize the value of every customer by performing as many services as possible for that customer. And, in addition, by identifying the best route to an annuity business where a good customer becomes a repeat customer.
In commercial flooring, the immediate service offering is the purchase and installation of flooring in a commercial space. At Starnet, our 176 member companies are experts in converting flooring materials into a beautiful floor. However, at an increasing pace, our members are compounding the value of each customer by offering post-installation floor care. Proper floor care not only lengthens the life of the flooring, but significantly adds to the profitability of the business.