Chances are you’ve heard of the “weak link theory.” Fundamentally, it means that a team, organization or company is only as strong as its weakest member or employee. While these entities sometimes spend millions of dollars on hiring the biggest star athlete or a CEO with the most impressive resume, they fail to fix the problems that stem from the bottom.
The weak link theory can also teach contractors and business owners within the floorcovering installation industry a thing or two when it comes to employee investment and increasing professionalism. After all, no matter how wonderful your showroom is, how clean your trucks are or how amazing your reputation is, one irresponsible employee, foul-mouthed installer or unprofessional estimator can cost you a job – or worse – jeopardize the future you’ve worked so hard to build.