Two years ago, ICC Home in Indianapolis was experiencing a challenge common among independent specialty retailers: high employee turnover, particularly in the sales department. Employing 80 people across three locations, the ICC team was using the type of training for new employees that many retailers traditionally use: job shadowing combined with product knowledge presentations from a variety of vendors.
“We realized we needed a formal training program, and we decided to modernize the process through software,” said Cam Haughey, co-owner, ICC Home.