At this week’s FCICA Virtual Meeting, Pat Kelly, FCICA board chair and president of Synergy Flooring, based in Kennesaw, Georgia, interviewed Tim Baucom, president and CEO, Shaw Industries, about his outlook for the commercial market. Here are a few highlights from their discussion.
Kelly: What does the future of the commercial flooring market look like?
Baucom: It's very bright. I'm very optimistic about the future, but one of the concepts I want to introduce is that the lines between the commercial market and the residential market are starting to blur. We didn't know it at the time, but we kind of unknowingly made a bad deal. We started getting to wear casual dress on Friday, and then casual dress all the time, and we traded that all for being available 24-7. But now we are expected to be responsive to work issues around the clock. This bringing things together is creating great reshuffling. It's creating opportunity for us to rethink about things—but anytime there's disruption, there's opportunity for those who see quick and move fast.