Picture this: It’s 6 a.m. and you’re awoken to several frantic phone calls. Your customers are calling you back-to-back, telling you they can’t access their company websites. As a business owner—especially one that manages the software that is streamlining operations for more than 1,000 flooring business of various sizes and roughly 6,000 users—this is one of your worst nightmares, and for QFloors, it was unfortunately a reality.
“I figured out in about 10 minutes that we were having a problem with our system,” said Chad Ogden, president and CEO of the company. “We have 400 floor covering stores on this particular system, and they all went down at one time.”