Joe Zago is president of The Carpet Guys, based in Metro Detroit. He’s a definite industry success story if ever there was one. Starting in the most modest of situations and becoming a sizable player in the Michigan market, Zago has successfully expanded his shop-at-home business from just carpet to hardwood, vinyl, laminate and waterproof vinyl plank. The following are excerpts of that exchange, which you can listen to in its entirety here.
TF: Your retail operation is shop-at-home. Talk about the business and what this year has been like for you.