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Flooring InstallationColumnsTile & Stone FlooringInstallation How-ToCTEF Tile Tip

CTEF Tile Tip

A Recipe for Failure

Even the most expertly prepared tile substrate can fail when Mother Nature turns up the heat

By Scott Carothers
exterior tile installation failure
Scott Carothers

Left: The trowel notch used did not provide enough mortar to properly bed the tile. The mortar should have been troweled vertically to facilitate the required 95% mortar coverage.

Right: The thin-set mortar was skinned over due to the heat and wind, which prevented the mortar from adhering to the back of the tile, thereby compromising the bond.

October 13, 2025

Tile can be easily installed when the proper substrate preparation is provided and jobsite conditions are addressed. However, when a tile job is outside and the weather raises concerns, the problems, if not addressed, can be catastrophic.

This was the case for tile being installed on the exterior of a building using Tile Council of America (TCNA) method W202E, Exterior Walls with Ceramic Tile on Masonry or Concrete. The substrate was properly prepared and ready for tile, but unfortunately, the upcoming weather was not. Similar to the weather experienced throughout much of the United States this summer, the consistent 95°F days with a heat index of 105°F  were not suitable for installing tile. In addition to the hot temperatures, the site experienced consistent winds of 30 to 40 mph.

The installation began in the shade of the building early in the morning while the temperatures were in the mid-seventies, yielding a satisfactory environment. However, regrettably, when the shade of the building disappeared, the afternoon sun shone directly on the area where the tilework was progressing. The combination of the hot sun shining on the concrete substrate and the winds blowing across the thin set caused it to skin over, which should have been a clue to the installers that these conditions were not ideal; however, the work continued until the job was completed.

The completed tile installation appeared to be satisfactory for a while. Shortly after the building was finished and occupied, the hot sun shone on the chestnut brown porcelain tile, causing it to expand and shear off the concrete wall. To the casual observer, the tile still looked to be okay. However, after several days of consistently high temperatures and continued heat expansion, the tile came loose and fell to the ground, some of which was twenty-five feet high. Fortunately, the yet-to-be-completed landscaped area immediately in front and below the wall allowed the tile to fall harmlessly to the ground. Nobody was hurt, but the tile installation was a total loss.

This failure included numerous errors. The thin set, per the manufacturer, should have been used at between 40°F and 90°F, the environment was prohibitive, and the job should have been stopped. If work was to be continued, the area should have been tented to shield  it from the sun and wind or installed at night when the temperature was within the manufacturer's recommended range. Image # 1 shows that the trowel used did not provide enough mortar to meet the TCNA required 95% mortar coverage, and the skinned-over mortar did not transfer to the back of the tile, as seen in the “clean” back of the tile in image #2. One additional issue that is essential for exterior tile installations is the inclusion of movement joints per TCNA EJ 171. This job lacked the capacity to manage the experienced expansion.

KEYWORDS: ceramic tile porcelain tile Tile Council of North America (TCNA) tile industry

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Scott carothers 2025

Scott Carothers is the Academic Director of the Ceramic Tile Education Foundation (CTEF) headquartered in Mt. Juliet, Tennessee (Nashville area). In 2007, he was hired and tasked with creating the Certified Tile Installer (CTI) program and in 2012, he was part of the team that created the Advanced Certifications for Tile Installers (ACT) program. 

For eighteen years, he has been providing training and education to others in the tile industry. Carothers has been involved in the ceramic tile industry for over 44 years and was the owner of a successful retail store and installation firm prior to coming to CTEF. 

Carothers served as President and Chairman of the Board of the National Tile Contractors Association (NTCA), Chairman of the NTCA Technical Committee, named the NTCA Tile Person of the Year in 2005 and received the NTCA Ring of Honor in 2013. He is a voting member of the American National Standards Institute (ANSI), the Tile Council of North America (TCNA) Handbook, and NTCA Technical Committees. 

Scott has authored over 185 articles in tile industry print magazines including Floor Covering Installer, Tile, TileLetter, and eMagazine/Newsletter publications such as Floor Trends & Installation and TIleLetter along with covering numerous topics on the CTEF Blog, thereby sharing his knowledge and installation experience with his readers. Additionally, he recently retired from being a presenter and trainer for the NTCA Workshop and Regional Training programs and the NTCA Technical Hotline.

He may be contacted at scott@tilecareer.com or 864-222-2131.

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