I remember looking in his truck, hoping to see a power stretcher. Of course, I didn't see one. When I asked if he had one, he assured me that he didn't need one. "I kick like a mule," he explained. I knew even the best mule's kicking couldn't produce results on par with a power stretcher's but, in this particular emergency situation, using him seemed worth the risk.
Later that day just before closing, a colleague asked if we should call the customer to learn how the installation went. I adamantly and quickly replied, "NO! No news is good news. Let sleeping dogs lie!"