The McCool's Flooring Outlet Recipe for Success -- Building Your Company on Character
The successful flooring retailer I interviewed this month confirmed my belief in the power of character. McCool's Flooring Outlet, operated by Doug McCool and his parents, consists of three branch stores in central Indiana. I've known Doug for a number of years, and have followed his company's growth. During our interview, Doug listed many factors that contributed to their success. I agreed that all contributed. But after our discussion, I ruminated on what is the center force of McCool's that yields such success? Upon further reflection, I decided that it comes down to the stakeholders' character.