Successful long-term relationships require trust, communication and a desire to achieve a mutual goal. And it requires of all parties involved the desire to help each other advance their common goal.
Speaking as a hardwood flooring finish manufacturer, my common goal with the contractor is to serve as an integral part in the puzzle that he assembles into a beautiful wood floor installation. The harmony in this relationship is challenged when the common goal in the mind of the contractor or the consumer is not achieved and a complaint is raised. It is at this moment that trust and communication truly begin -- but it’s also the time when the bonds of a relationship can be put to the test.