Refining the System: Keeping the Execution of Your Business Plan on Track
The most advantageous avenues to refinement sometimes are not initially clear, but failure to explore those that you identify can be detrimental. With the help of my partner, I've found that building a system for every step of the process -- from sale to follow up -- is imperative for consistency and simplicity.
Systems building, complaint handling, labor charges, and unwanted customers are four categories that consume most of my efforts for refinement. You should welcome opportunities to grapple with these aspects of the business on a regular basis. After all, they represent the fundamental basis for cash flow and profit.