Though Century Tile & Carpet has a strong market share in its community, is busy and enjoys many loyal customers, its owners wanted to find out how satisfied their customers were. To their chagrin, they learned that many customers were not having a memorable experience. Compared to their locally owned competitors, Century Tile was rated significantly lower, on a level similar to the Big Boxes.
Century Tile & Carpet has been a family-owned and operated business for 57 years. Founded by Paul Spiewak and Frank Parks, the company's first location was 3001 N. Austin Ave. in Chicago. Today, the business has 11 locations in the greater Chicago area, with 250 employees doing $46 million in sales. They offer a wide selection of all types of flooring but specialize in tile. Century Tile is committed to giving the best customer service possible.