Over the past couple of years, I’ve written repeatedly about the need for a higher degree of professionalism in our industry. Two areas I’ve specifically singled out are salespeople at all levels of the supply chain and installers. In both of these areas, I’ve identified where I feel a lack of support has prolonged and even compounded the problem.
I even wrote a column stating that it would be my last about the problem of installation because, it seemed to me at the time, no one really cared. Well, I was wrong! I received many responses to that article and each one asked me to not stop writing about the installation problem, and not to give up trying to combat the apathy shown by most in our industry toward the lack of qualified professional installers.