When managing my floor covering store, I felt responsible for the company’s foundation. I wanted a strong one for my employees and customers — one that would be durable enough to stand the tests of time.
But, I found that time and reality inevitably wear down even the most solid foundation. My character strengths and flaws showed up in my company’s foundation. As the Thais say, “A fish stinks from the head down.” That’s more responsibility than I had recognized when I first opened my store.