From their arrival at the 19th CFI Convention to their final departure, those who attended generated excitement and enthusiasm throughout the three-day event. They were met with an abundance of educational information from the CFI Associates, numerous seminars, speakers and camaraderie among friends.
Tom Jennings, Chairman WFCA Services, Inc., welcomed a packed room to the WFCA Leadership Conference held this year in honor of D. Christopher Davis, deceased President and CEO of the World Floor Covering Association. He stated, “This is a celebration; one that would make Chris proud. One in which we must remember that the skills you have are essential to the growth of CFI. Every day, you must be prepared to satisfy those customers and I agree, sometimes it is not easy. Without the customer, none of us will work. Sometimes, it is just the little things that make the difference. After being in the retail business for many years, I am fully aware of the importance of the flooring installer. Through WFCA’s sponsorship of this event, our members are saying the same thing. We want CFI to continue training and certifying and upholding the quality of flooring installation; it helps us satisfy our customers. WFCA believes in what you are doing and we can see that our support is making a difference.”