Nearly 15 years ago a number of industry players—manufacturers, distributors, retailers, contractors, software providers and others—got together and decided to start the process of bringing the industry’s technology into the 21st century.
This move set the industry on a road that would free retailers from having to call 800 numbers or send a fax to place an order, an approach that has had its share of shortcomings including errors and wasted time. The practice very definitely put the industry behind the times when compared with many other industries. All this was the precursor of the formation of the Floor Covering Business To Business Association (fcB2B).