“Obviously, we want to do everything right,” says Jon Pierce, general manager of Pierce Flooring & Design, headquartered in Billings, Mont. “If we do something wrong we take care of it. Even when it is a vendor issue, we take care of it right away and deal with the vendor later.”
A simple statement: One that espouses a core philosophy at the company, which has drawn both new and return customers through its doors since 1939.