At Continental Office we have a very simple mission that keeps us on point in every aspect of getting the job done: provide great service and a great experience to every single customer. We believe this is a key building block that has made Continental Office the “go-to” flooring contractor in our marketplace. Through excellence in customer service, our customers are confident in trusting our team to do whatever it takes to get the job done—and get the job done right.
Now, it certainly does not mean we do not slip up and make mistakes. We do. However, when we do, it is all hands on deck to communicate with our client and deliver a solution that meets or exceeds expectations—for both parties. What’s more, we make sure we learn from our errors, and we take that learning experience very seriously. These learning experiences help us develop better processes and deliver more effective flooring solutions. When we look at how we generate repeat business or new business, we believe most of it is because of the level of quality service we consistently provide to our customers.