Many customer complaints can easily be avoided during the sale if she knows what to expect. The salesperson’s job is to point out common things that may happen during the installation. Marks, scrapes and even damages can happen during the install and your company is expected to take care of them. Share simple warnings, such as scratched baseboards are unavoidable due to the fact that the carpet will be put in with the edges riding up the wall and this can’t be considered a complaint. Customers understand this. Let customers know that if they want to paint or touch up the baseboards prior to installation, do so several days ahead of time as the paint needs time to set and dry.
Warn people that doors may have to be cut, and if it is not your normal practice it will have to be paid for. Let them know how far from the floor the bottom of the door should be trimmed. Many customers mistake your installers for carpenters, plumbers and electricians, and a simple explanation will stop them from asking for work outside the purview of your people.