Product Details

Increase Customer Retention, Improve Cash Flow and Differentiate Your Company!

You Get:

- Customer pleasing behaviors that every technician should know.
- Proven and easy psychological concepts which make you more money.
- A lifetime resource that your company can use again and again.

This is a great training tool to ensure that contractors are putting their best foot forward and leaving the customer satisfied with a job well done!


Testimonial: "I just finished reviewing Steve Coscia’s new DVD, Contractor Soft Skills, and Steve has done it again. He has provided the type of affordable, and repeatable training our employees need every year. I would advise anyone with a need for customer service training to hire him and don't think twice about it. It will be money well spent." ~ Alan Givens, Owner and CEO at Parrish Services, Manassas, VA