McSwain Carpet and Floors is the winner of the World Floor Covering Association's (WFCA) Gold Standard Award for excellence in retailing.
“McSwain stood out from the crowd in many ways but their overall mantra sums it up best ‘to put the customer first and to meet and exceed expectations 100% of the time,’” said Scott Humphrey, WFCA's CEO. “Not only has this store continued to achieve financial growth in a challenging market, they have also netted high ratings in customer satisfaction, retention, and new business word-of-mouth referrals. A true testament of their retail mastery—what some might consider to be the Holy Grail—they have achieved extremely high ratings for employee satisfaction and retention.”