In our latest issue, Tom Jennings discusses the elements of good retail service, which he calls the DNA of a business. Jennings says quality service is a differentiator and one that customers will gladly pay more for. Do you believe this to be true?
TalkFloor’s podcasts are now available on iTunes, making them a quick way to sneak in some additional learning. According to Podcast Insights, more than half of the U.S. population listens to podcasts—at home (49 percent) and in the car (22 percent). Do you listen to any flooring industry or business-related podcasts for more info?
Education is a pillar of TISE, each year kicking off the event with the hottest topics and industry experts both on and off the show floor. This year, Floor Trends’ editor Tanja Kern hosted a panel discussion on how to hire, train and retain qualified flooring installers. Did you attend any of TISE’s Converge education sessions?
In our September issue, we hear how Commercial Flooring Services of Huntsville, Ala., literally rose from the ashes, rebuilding after embezzlement. Unfortunately, embezzlement and other threats from within can take place for any company and industry. Commercial Flooring Services rebuilt its business from the ground up and is now well positioned for growth. Has your business ever faced any internal threats?
Rod Von Busch, vp of operations at CDI Flooring says labor is everyone’s job. Because according to Von Busch, no matter what segment of the flooring industry you might represent, your business is and will be impacted by the labor shortage. Do you agree?
Many flooring retail operations are family owned. In our May issue, we learn how Seattle-based NFI Enterprises is growing under the direction of father-son duo Zach and Gary Brown. Is your retail business family owned and operated?
Mohawk’s Omnify is helping retailers compete with digital giants. Are you currently using a multichannel approach to sales to provide your customers with a seamless shopping experience both online and in store?
In our August issue, Brian Gracon discusses retail operations transforming for survival. What have you done (or how do you plan) to transform your business to stay abreast in the ever changing flooring retail environment?
This month, we spoke to Steve Simonson, founder of iFloor, and Stuart Hirschhorn, research director of Catalina Research, about the future of online sales when it comes to floor covering. What are your thoughts about selling floor covering online?
Floor Trends recently checked in with retailers to see how laminate is faring in 2016. Some retailers have seen a slight increase in laminate sales this year, while others reported that units are likely down. How is laminate selling (or not) for you?
Over time, years of heavy lifting, running from one job site to another and exposure to chemicals can take a toll on installers’ bodies and health. In addition to making sure installers aren’t working without the proper personal protective equipment, what else can be done to ensure the physical wellbeing of installers?