In our latest issue, Tom Jennings discusses the elements of good retail service, which he calls the DNA of a business. Jennings says quality service is a differentiator and one that customers will gladly pay more for. Do you believe this to be true?

TalkFloor’s podcasts are now available on iTunes, making them a quick way to sneak in some additional learning. According to Podcast Insights, more than half of the U.S. population listens to podcasts—at home (49 percent) and in the car (22 percent). Do you listen to any flooring industry or business-related podcasts for more info?

Education is a pillar of TISE, each year kicking off the event with the hottest topics and industry experts both on and off the show floor. This year, Floor Trends’ editor Tanja Kern hosted a panel discussion on how to hire, train and retain qualified flooring installers. Did you attend any of TISE’s Converge education sessions?

In our September issue, we hear how Commercial Flooring Services of Huntsville, Ala., literally rose from the ashes, rebuilding after embezzlement. Unfortunately, embezzlement and other threats from within can take place for any company and industry. Commercial Flooring Services rebuilt its business from the ground up and is now well positioned for growth. Has your business ever faced any internal threats?

Rod Von Busch, vp of operations at CDI Flooring says labor is everyone’s job. Because according to Von Busch, no matter what segment of the flooring industry you might represent, your business is and will be impacted by the labor shortage. Do you agree?

Many flooring retail operations are family owned. In our May issue, we learn how Seattle-based NFI Enterprises is growing under the direction of father-son duo Zach and Gary Brown. Is your retail business family owned and operated?

Our social media and digital marketing guru Irene Williams recently outlined what it means for retailers to make the most of Facebook. What has your business done to maximize the benefits of Facebook?

Mohawk’s Omnify is helping retailers compete with digital giants. Are you currently using a multichannel approach to sales to provide your customers with a seamless shopping experience both online and in store?

Digital marketing guru Irene Williams answered some frequently asked questions regarding social media marketing for our readers. Does your operation spend money on advertising and/or social media?

In our latest issue, we discuss ransomware. Have you taken measures to protect your company against this malicious software?

In our August issue, Brian Gracon discusses retail operations transforming for survival. What have you done (or how do you plan) to transform your business to stay abreast in the ever changing flooring retail environment?

In our June 2017 issue, we reported on the best ways to maximize impact on Facebook, even with a limited budget. What advice did you find most helpful for you and your retail operation?

As advancements in technology allow for industry innovations, what do you think carpet has benefited from most?

The future of LVT looks bright. How have your sales been in this category?

This month, we spoke to Steve Simonson, founder of iFloor, and Stuart Hirschhorn, research director of Catalina Research, about the future of online sales when it comes to floor covering. What are your thoughts about selling floor covering online?

Floor Trends recently checked in with retailers to see how laminate is faring in 2016. Some retailers have seen a slight increase in laminate sales this year, while others reported that units are likely down. How is laminate selling (or not) for you?

Do you have a succession plan in place for your business?