Houston, Texas -- The International Surface Event (TISE) has successfully concluded its 2018 tradeshow in Las Vegas, Nev. More than 80 Rockheads representing 42 member companies were in attendance to share experiences and best practices with fellow associates in the surfacing industry.
On behalf of The DiJulius Group, a customer experience consulting company, Dave Murray spoke during the Rockheads meeting. Murray’s discussion on the customer service revolution gave members great insight and tools to increase their business opportunities by creating positive customer experiences.
During the conference’s second day, Rockheads members also participated in the Best Idea Contest and shared ways to increase customer satisfaction and revenue in their businesses. Several great ideas were submitted, however only the top three ideas from NS Motif, The Countertop Factory Midwest, and Signature Interior Expressions were awarded prizes.
Karen Roe of NS Motif served as a panelist for the Fabricator’s Forum as member G.K. Naquin from Stone Interiors moderated and engaged the audience. Both members spoke on the important issues that challenge countertop fabricators today.
“Our 2018 conference was our most successful yet because of the Best Idea presentations,” said Bill Heuer of The Countertop Factory Midwest in Addison, Ill. “These allow a handful of Rockheads to explain a transformative idea that they have successfully implemented.”
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