San Diego, Calif. -- DuChâteau has named Dennis Whitler its new customer service manager. Whitler will oversee DuChâteau’s customer service and claims teams, providing training and coaching programs designed to offer the company’s clientele with the highest levels of customer support. He will also be tasked with helping support the company’s sales operations, warehouse and delivery functions, while providing call center support and guidance on product maintenance.

Whitler has more than 30 years of diverse customer service experience, including 10 years in senior management positions. His expertise includes customer experience and retention, project management, technical support, and vendor management. He is based at DuChâteau’s headquarters in San Diego and reports to Jim Heaton, DuChâteau’s COO.

Whitler joins DuChâteau from HD Supply, where he served as a customer service and call center manager for special orders. Prior to that he spent 28 years in numerous roles with Cox Communications, including contact center manager for inbound customer service and technical support, sales operations and support manager, and field collections supervisor. He earned his B.S. in Business Management from the University of Phoenix.

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