Due to the current pandemic situation that is requiring many employees to stay at home until the virus gets under control, the University of Ceramic Tile and Stone is offering online courses.
The Understanding the Basics of Ceramic Tile course teaches the basics of tile including terminology, usage, how it is manufactured, how it is installed, describing all of the various installation products, how to assist customers, professional upselling, and how to maintain tile. Throughout the course professional sales techniques and tactics are taught. This course is designed to give salespeople the tools they need in order to increase sales and avoid customer false expectations. It introduces tile installers and sales representatives to industry standards. It teaches how to professionally assist clients with selecting tile and the various types of installation products and systems. It teaches how to professionally upsell by giving your customer a choice. This course can be completed within 6 to 8 hours on average.