Duchateau, the luxury architectural finishes company, remains open and ready to support their retail, architectural and design customers. The San Diego-based company has made several operational changes that enable them to safeguard the health of their workforce and customers while still providing optimal service and support.
The company has transitioned to a work-at-home model for all headquarters staff, as well as for their sales representatives. All departments and functions are fully operational.
The result of these efforts is that Duchateau has significant availability of inventory across all collections. For on-going construction projects, both residential and commercial, Duchateau has the needed inventory and is ready to ship. The company’s Customer Care team is working remotely and continues to service accounts. Made-to-order Atelier flooring and Inceptiv/Celestio 3D Wood Wall Panels are also both available.
The company’s sales representatives are completely focused on providing service and support to their customers. Requests are now being handled remotely via voice or video connections. Most of the company’s representatives are accredited to teach CEU seminars and are urging their customers to take advantage of this and conduct online seminars and classes. They are also offering distance-based sales training for retail associates.
Learn more at duchateau.com.