WFCA Recognizes Customer Service Excellence with Inaugural Tom Jennings Champion Award

The World Floor Covering Association is seeking nominations for its newly created Tom Jennings Champion Award, which celebrates and recognizes an individual in the flooring retail community who captures the spirit of Tom’s commitment to excellence in customer service.

The annual award recognizes Tom Jennings’ life’s work and commitment by encouraging and rewarding retail owners and principal managers who share his vision of raising the professionalism of flooring individuals, place the highest value on the customer experience, and who seize the responsibility for making that vision real.