Jason Potts, owner of RIC Flooring, and Ken Ballin, owner of Skyro Floors, developed the first-ever artificial intelligence (AI)-driven flooring installation chatbot called Ballin Knows Best (BKB) designed with the beginning flooring installer in mind to answer any question related to flooring installation, flooring products, flooring standards, tools and equipment on the jobsite. The inspiration for the chatbot was born out of the need for quick but accurate installation information by both Ballin and Potts when they first started their businesses.
"We expect BKB to become the go-to resource for flooring installers, offering them a unique blend of expert guidance, advanced tools, and community support,” Potts said. “Whether they need quick answers on the job or are looking to improve their skills, BKB will be there to help them succeed."