As new technologies are developed that make retail shopping faster and easier, consumer shopping preferences continue to change. We are already shopping in stores that no longer have cashiers to ring up our purchases. Instead, we are monitored via a series of cameras with very little human interaction. What does the future of retail look like?
In 2017, Synchrony Financial produced “The Future of Retail” report that looked ahead to the year 2030. The purpose of the report is to help retailers prepare for what is to come. The report covers everything from automation to brick-and-mortar stores to technology, providing, at times, surprising predictions.