According to Scott Sandlin, Shaw vp marketing, the site makeover came after listening to the suggestions of consumers and dealers. "We understand that shopping for flooring can be intimidating to many consumers," he acknowledged. "With that in mind, the redesigned provides consumers with the information they need to select a product that will provide the basis for their home's design."

Online consumer tools at are designed for easy use, the company noted. One new component of the site allows consumers to save favorite products and articles in a My Shaw Floors folder. Visitors to the site can also chat live with Shaw service representatives. Additionally, plans call for store links that will allow consumers to visit dealer profile pages for store-specific information and promotions, Shaw noted.