The World Floor Covering Association said it applauds Shaw’s
upgraded 2007 warranty, which requires consumers to maintain their carpets
using Carpet & Rug Institute approved products. The trade group also said
it fully supports further warranty upgrades in 2008 from Shaw that will require
cleaning using technicians certified by the Institute for Inspection, Cleaning
and Restoration Certification (IICRC).
“We believe a promotional effort to advise consumers that
their carpet can be cleaned and maintained properly is long overdue,” said D.
Christopher Davis, president & CEO of the WFCA. “We applaud Shaw’s effort
to be the first to take on this task.”
The WFCA said it will alert its members about the
changes to Shaw’s warranty policy. The organization also urged Shaw to “step up
its promotional efforts, including iron-on labels for carpet samples, point of
purchase materials, brochures and other printed matter retailers can utilize to
communicate this new requirement clearly to consumers.”
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