Sound control in the flooring industry is a thankless job. Think about it, if the product is installed and functions properly the end user never even knows it’s there. No concerns, no complaints and, most unfortunately, no pats on the back.
Today, the carpet cushion industry offers consumers and commercial end users many products from which to choose. These underlayments come in varying configurations and have different performance attributes.
Installers work hard to produce a finished tile installation that is both pleasing to the eye and functional. To accomplish this task, the installer must have the hand skills necessary to complete the work correctly the first time using the best quality materials available.
The role of the flooring contractor is one of the least understood pieces of a flooring sales transaction. Without a flooring contractor, there is no install, no logistics and no one to warrantee the labor aspect of the job.
Back in 1996, my wife Anne and I were trying to move from Southern California to Loveland, Colo., where we currently live. Our first task was to choose a realtor to sell our home. Next we set up appointments with two companies with which to have an initial talk/interview.
As I retailer myself I, too, have had these calls from customers who say, “My carpet is flattening out.” Well I’m sorry to break the news to you and the fiber companies/mills that make and sell soft yarns: They’re supposed to flatten.
Nick Freadreacea, is the owner of The Flooring Gallery, a six-store chain with locations in Louisville and Lexington, Ky. and Madison and Columbus, Ind.
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