Sometimes I tell my clients to periodically envision themselves closing the doors at their existing company and deciding to reopen across the street. That way they learn to think of it as hitting the reset button and getting a fresh start. Amazingly, things become much clearer! They’re instantly free of defending and trying to patch up what’s been broken at the core of their company for years.
If you’re willing to do this mental exercise, you’ll be able to let go and get a fresh start, too.
So, if you were to start fresh, what would you do differently? Here are just two of the things I suggest you focus on:
1. Decide who your
Missionary Techs are and who will never become one of them. A
Missionary Tech is someone you’d love to clone because they have the right
habits when it comes to being part of a team. They have great sales and
communication skills, great operational habits and they’re technically
The awful truth is you might not have any!
2. Decide who your “Missionary” Inside Staff are and who will never become one of them. A Missionary Inside Person is someone you’d love to clone because they’re good team players. They have attention to detail, they’re flexible when it comes to working assignments, like an Accounts Receivable Person, Accounts Payable Person, Customer Service Rep or Dispatcher, because they have pride and love learning to do more.
Once again, you might not have any!
OK, what’s been holding you back from building Missionary Staff? Most likely it’s a lack of documents systems, formalized training and a lack of accountability. Only with acceptance of these facts can you make the fundamental changes for the better at your company.
One more thing: you need to get started today.
The more systems you have documented and in place for both the outside staff and the inside staff the better they’ll become. The training process will be more effective and the learning curve will be easier to negotiate in less time than ever before. Wiling people with these tools soon become the Missionary Staff you’ll love to manage.
Remember, it’s all about building the right culture at your “new” company located across the street.
Give Me 60 Minutes And I'll Show You The Secrets To Running A Profitable Service Business ... Even During A Recession!Al Levi is a consultant and a contributing editor toPMmagazine and blogs for many other BNP trade magazines. He is now presenting a free online video event called the “60-Minute Recession Solution Online Video Seminar”.
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