John Simonson, president of Webstream Dynamics, discusses the options available to retailers on the various online directories such as Yelp, Angie's List, YP, and Google. He talks about the advantages of being listed on these various directories and of paid listings, the importance of accurate and up-to-date listings, as well as encouraging reviews and dealing with negative reviews.

John Simonson, president of Webstream Dynamics, discusses the options available to retailers on the various online directories such as Yelp, Angies List, YP, and Google. He talks about the advantages of being listed on these various directories and of paid listings, the importance of accurate and up-to-date listings, as well as encouraging reviews and dealing with negative reviews.

Jeff King, legal counsel for the World Floor Covering Association (WFCA), provides an update on the legal aspects of retail claims and discusses the basic categories all claims usually fall into.

Tom Jennings, vice president of professional development for the World Floor Covering Association (WFCA) and chairman of the All Industry Installation Task Force from TISE 2017, provides an update of the activities of the task force, including reaching installation and training curriculums. Jennings also talks about the pros and cons of employee vs. contractor installers, the popularity among retailers of shifting employee contractors, and the changes taking place among retailers in the industry with regards to the levels of service they should offer.

Tom Jennings, vice president of professional development for the World Floor Covering Association (WFCA) and chairman of the All Industry Installation Task Force from TISE 2017, provides an update of the activities of the task force, including reaching installation and training curriculums. Jennings also talks about the pros and cons of employee vs. contractor installers, the popularity among retailers of shifting employee contractors, and the changes taking place among retailers in the industry with regards to the levels of service they should offer.

Bill Yeadon, training facilitator, discusses growth in the maintenance arena in 2016 and noteworthy technological changes that took place during the year in both the residential and commercial sectors. Yeadon also discusses some of the largest problems facing the industry, including the shortage of qualified technicians and the number of companies operating in the maintenance business.

Bill Yeadon, training facilitator, discusses growth in the maintenance arena in 2016 and noteworthy technological changes that took place during the year in both the residential and commercial sectors. Yeadon also discusses some of the largest problems facing the industry, including the shortage of qualified technicians and the number of companies operating in the maintenance business.