Carpet One Floor & Home members and managers gathered at the Gaylord Texan Hotel in Grapevine, Texas, for their annual winter convention. Under the convention theme “Own It,” members shared best practices on how they are owning the customer experience in their stores, online and in their customers’ homes and offices.
Members were introduced to new products and attended in-depth sessions focused on growing the hard surface side of their businesses. The group launched a new line of luxury vinyl tile (LVT), named InvincibleXT, and members attended a series of three product breakouts to dive deeper into the LVT product category, the trends in hardwood, and the issues related to proper preparation of subfloors for hard surface installations.