The coronavirus situation remains extremely fluid as it spreads globally and in the U.S. Suppliers are responding to the situation and giving their employees and customers guidance.
“At this time, we should all be focused on preparedness, precaution and prevention, not panic,” said a statement by Mohawk Industries. “At this time, we have had no instances of coronavirus at any facility in the U.S. Should the situation change, we have a response plan in place and will update employees and customers with more information, as needed. Through our internal communication channels, we are encouraging our employees and their family members to continue taking preventive measures based on the CDC’s guidelines. We are confident that our customers are taking similar precautions and applying the CDC’s best practices within their establishments.”
Mike Fromm, Chief Human Resources Officer, Shaw Industries
“Our associates’ health and safety is paramount while we continue to minimize potential business disruption for our customers. We are providing frequent updates regarding travel policies and visitor protocols to help limit the spread of coronavirus and other communicable diseases. Our associates are encouraged to avoid in-person meetings and leverage other communications channels, such as Google hangouts, video conferencing, conference calls, etc., to minimize contact and avoid travel. Further, our leaders are proactively offering remote work opportunities when feasible. As we continue these regular updates, we are also providing information from the CDC and other trusted sources regarding precautionary measures associates can take to protect themselves at work and in their personal lives.
Our extensive and experienced manufacturing and supply chain teams in the U.S. and around the world are monitoring the situation to understand any potential impact on our customers and adjust accordingly. All of Shaw’s manufacturing operations and our manufacturing partners are up and running. Our significant investments in people, processes and facilities across our broad portfolio of products over the past several years will help mitigate supply chain disruption.”
Paul Murfin, President, Taylor Adhesives
As COVID-19 continues to impact the global community, I want to personally update you on the steps we have taken to protect business continuity for all our customers. It goes without saying that, while ensuring the success of our customers is a primary focus, the health and safety of our employees, customers, partners and their families are paramount.
Based on the guidance from the World Health Organization, we have reinforced our daily operations with specific steps to account for COVID-19.
1. We are closely following guidelines set by the CDC to mitigate risk to our employees and customers.
2. We are advising against international travel at this time, and encouraging any necessary domestic travel be done responsibly.
3. We have asked all employees to take recommended precautions to prevent exposing themselves to a possible infection and also to help stop the spread of the pandemic – any employee that has remote suspicion that they may be infected has been advised to remain at home and seek medical attention.
4. We have instructed employees to leverage technology at our disposal and conduct internal and external meetings virtually as much as possible.
5. We are working to move all internal and external events, such as marketing conferences, trainings, customer presentations, etc. to virtual platforms. Customers requiring in-person assistance will continue to receive it, as we realize our customers are also trying to continue servicing their own clients in the face of this temporary obstacle.
We appreciate your trust in our team, and we will continue to provide you with the level of support that you have come to expect. Your sales representative will be in communication with you as we work through this situation together.
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