Most small business owners in the flooring industry have never worked for a Fortune 500 company. I have, and my experiences working at UPS, Target and Grainger, helped me see what management systems were supposed to look like, how information should be disseminated throughout a company, and what a proper training program looks like to ensure the best possible new hire success.
These companies have a structure where you clearly know your place within the company and what is expected of you. Any one of these companies would have an organizational chart that started out at the top and put the CEO there, then under them the other C-level executives, followed by vice presidents and regional managers, until you got down to the employees that unload trucks, sweep floors or stock the shelves.