The Floor Covering Installation Contractors Association (FCICA) opened its 2024 Spring Mid-Year Meeting in Dalton, Georgia, where commercial flooring contractors experienced two days of training sessions on subfloor prep and installation best practices and a third day of plant tours. Other event highlights include a panel on recruiting the next generation, a roundtable discussion on how FCICA and the International Certified Flooring Installers (CFI) association can continue to work together to improve training opportunities for commercial flooring installers and the keynote given by Shaw Commercial Division EVP Kelley Fain on day two.
"In this rapidly evolving market, how can we leverage the power of perspective to set our industry up for the next 50-plus years," said Fain. He shared a personal story of an HVAC repair service providing a high level of responsiveness, frequent communication and education as an example of one way to elevate the commercial flooring industry. But what impressed him most was the followup by the technician who reached out to him personally, "Those are the little things you don't have to do. I believe we do a lot of that in our industry, but we have to keep doing [it at] that level."