Without fail, warranty and maintenance procedures must be conveyed to the consumer at the point of sale, as opposed to being subsequently presented in response to a complaint. Working to protect the consumer's investment in hardwood flooring also helps protect our industry and its future prospects.

One of the most important advantages inherent in any hardwood floor is its capacity for restoration. In this vein, the first and most frequently used method is merely to "refresh" the hardwood floor. This particular process can range from routine to intense cleaning with compatible manufacturer-recommended products. Cleaning procedures vary according to the type of finish, be it a penetrating seal, wax or urethane. To avoid contamination, strictly adhere to guidelines established by the manufacturer.