When one of these jobs resulted in a problem, I remember saying to myself, "Who the hell are these guys and why are they trying to tell me what to do?" I envisioned the TCA as a facility populated by a bunch of tile gods walking around in lab coats. For years, I'd heard about these god-like laboratory tile setters who made decisions that affected my work -- and occasionally my wallet.
That vision of the TCA and its personnel was shattered once I finally had the opportunity to spend a day at one of their facilities. Despite my long-held beliefs, I learned there are no tile gods at the TCA.