The level of complaints and problems has been rising at a rapid rate; far more than normal. Not consumer complaints about floor coverings or their installation, it’s those hurled by one segment of the industry against the others. The battle cry seems to be, “_____ are the ones causing the problems.”
Just fill in the blank with installer, retailer, contractor, distributor, manufacturer, salespeople, inspectors, cleaner, or associations and you’ve got the picture. For example, the retailer says, “Installers and manufacturers cause the problems.”