Under the convention theme “Own It,” Carpet One Floor & Home members shared best practices on how they are owning the customer experience in their stores, online and in their customers’ homes and offices.
Domotex asia/ChinaFloor, the leading flooring trade show in Asian Pacific, opened this week with 1,419 exhibitors from 35 countries showcasing the latest in flooring technologies and trends.
Some say we are experiencing a retail apocalypse because in 2017 more stores closed than ever before. But Keith Spano, who spoke at the opening session, contended that retail is alive and well and changing.