The advent of retail management software over the last 25 years has changed just about everything in the retail sector of the United States. It has made communication with customers faster, providing more rapid answers. It’s made employees more efficient and reduced the number of errors. On top of that, it’s provided owners and managers with tools to better analyze their businesses, to better plan ahead, make more informed decisions and effectively manage inventory.
Retail management software has helped big box retailers grow to where they are today, and they began implementing it decades ago. Flooring retailers have been slower to embrace these technologies. We invited Chad Ogden, the founder, president and CEO of floor covering industry software provider QFloors, to look at the developments that have taken place in management software in the retail sector of the floor covering business and where technology is heading. You can listen to this conversation at floortrendsmag.com by clicking on TalkFloor Podcasts. Here are some excerpts from that interview.