Consumer financing is an important tool in a flooring retailer's arsenal, however, retailers must take precautions to protect their businesses against fraud. Michael Barrows, general manager of Atlanta Flooring Design Centers in Suwanee, Georgia, shares his experience dealing with cases of customer fraud that cost the retail operation nearly $30,000 and other retail stores in his county more than $100,000.
This is a reminder for all of us that utilize finance options for our customers that there are pitfalls. This sequence of events took place in our outlet location between mid-February and March of 2023.