The “Ballin Knows Best” chatbot is designed to answer any question related to flooring installation, flooring products, flooring standards, tools and equipment—and might even reveal why the chicken crossed the road. Joking aside, Jason Potts, owner, RIC Flooring, and Ken Ballin, owner, Skyro Floors, are developing a chatbot driven by artificial intelligence (AI) that benefits flooring installers on the jobsite.
Ballin is no stranger to the power of technology. He is known in the industry for his #BallinWithBostik social media marketing campaign where he demonstrates how to properly use Bostik products and how to remedy issues. He is part of the iQ Power Tools iQ 10 Team that showcases how to use iQ’s tools and equipment across various social platforms. Ballin is one of the admins of the Flooring Installers of America (FIA) Facebook group where he and other installers tackle questions related to all-things flooring and installation. He makes appearances at flooring trade shows like The International Surface Event (TISE) and speaks on various topics aimed at helping flooring installers.