The seminar features speaker Lew Migliore, who will address how to handle customer complaints. The seminar teaches participants how to prevent problems, handle complaints effectively and resolve customer-retailer issues.

The interactive program can be accessed with a speakerphone and a PC with an Internet connection.

Registration is $150 for NWFA members and $225 for non-members.

To register on line, visit www.nwfa.org and click on the Management Education link. A credit card is necessary for on-line registration. Credit card charges will appear as "Conference Call Services" on bill statements. Registration forms can also be downloaded from the site and faxed to (801) 365-0595. To register by phone, call Glyphics Communications at (800) 651-7916.

For more information, call the NWFA at (800) 422-4556.