• Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • PRODUCTS
  • A&D
  • INSTALLATION
  • MARKETS
  • AWARDS
  • EDUCATION
  • BUYER'S GUIDE
  • MEDIA
  • EMAGAZINE
  • SIGN UP
cart
facebook twitter linkedin youtube
  • NEWS
  • Breaking Flooring News
  • eNewsletters
  • PRODUCTS
  • Carpet & Area Rugs
  • Hardwood
  • Installation Products
  • Installation Tools & Equipment
  • Laminate
  • Resilient
  • Specialty
  • Tile & Stone
  • MARKETS
  • Commercial
  • Residential
  • AWARDS
  • Installation Awards
  • Top Flooring Products
  • EDUCATION
  • Continuing Education
  • Webinars
  • MEDIA
  • FLOOR Podcast
  • Videos
  • TISE 2025 Videos
  • Product Spotlights
  • eBooks
  • EMAGAZINE
  • eMagazine
  • Archive Issues
  • Contact
  • Advertise
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
    • Breaking Flooring News
    • eNewsletters
  • PRODUCTS
    • Carpet & Area Rugs
    • Hardwood
    • Installation Products
    • Installation Tools & Equipment
    • Laminate
    • Resilient
    • Specialty
    • Tile & Stone
  • A&D
  • INSTALLATION
  • MARKETS
    • Commercial
    • Residential
  • AWARDS
    • Installation Awards
    • Top Flooring Products
  • EDUCATION
    • Continuing Education
    • Webinars
  • BUYER'S GUIDE
  • MEDIA
    • FLOOR Podcast
    • Videos
    • TISE 2025 Videos
    • Product Spotlights
    • eBooks
  • EMAGAZINE
    • eMagazine
    • Archive Issues
    • Contact
    • Advertise
  • SIGN UP
Breaking Flooring News

USGBC Receives Stevie Award for Superior Customer Experience

USGBC
March 14, 2013

The U.S. Green Building Council (USGBC) has been recognized for its superior customer experience, winning a Bronze award for Front Line Customer Service Team of the Year in the Advertising, Business & Diversified Services, Marketing & Public Relations category at the 7th Annual Stevie Awards for Sales and Customer Service.

The award, conferred in Las Vegas at the end of February, recognizes excellence in customer service and sales from companies and organizations around the world.

“As the green building movement has grown, so too have the complex needs of those who are implementing the LEED green building program,” said Mahesh Ramanujam, Chief Operating Officer, USGBC. “I am extraordinarily proud of our team that has risen to the challenge of helping our customers, large and small, build green and create the sustainable built environment that is so critical to addressing the myriad environmental challenges that we face as a global community.”

“We have been improving and enhancing our customer experience over the last three years,” said Vincent Chiusano, Director, Customer Experience, USGBC. “We’ve had incredibly positive feedback from our customers on the interactive customer experience we are striving to provide. And while we have heavy call volume, we answer every call and treat each one with equal importance.”

One key customer experience initiative USGBC took on was setting up Salesforce customer relationship management software. Thanks to the resulting improvement in measurement and tracking of customer service inquiries, the team was better able to anticipate the staffing and resources needed to enhance its customer service.

Additionally, since 2010, USGBC has focused on beefing up the size and expertise of the in-house LEED review team, while also applying exacting quality controls to outside contractors. In that time, the team has grown from seven to over 50, and includes licensed engineers, architects and other design professionals.

USGBC is also improving the reliability and user interface of LEED Online, the online LEED certification management tool. With LEED version 4 (LEED v4) launching later this year, USGBC is coordinating the development of the new LEED reference guides with the LEED Online credit forms to ensure alignment between how the LEED requirements are described and the documentation that users have to provide.

For the first time, USGBC is engaging a large group of volunteers in a pre-launch beta test of the supporting tools and resources for LEED v4. These beta testers will provide feedback on documentation requirements, reference guide language and LEED Online functionality before LEED v4 registration opens. This beta test will greatly reduce the adjustments that have to be made in response to user feedback after the system launches. Taken together, these changes are dramatically improving the LEED customer experience.

As a result of these initiatives and creating a culture that has embraced measurement and tracking of customer interactions, customers have expressed greater satisfaction with their experience resolving inquiries. USGBC is grateful to its customer base for the critical feedback they provide that drives these service enhancement initiatives.

“We’ll continue to push the bar higher,” added Chiusano. “The customer experience is central to USGBC’s existence, and we are continuously striving to make things easier for our members and customers.”

KEYWORDS: customer service Green building

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • resilient flooring

    The 7 Types of Resilient Flooring

    The resilient flooring category is comprised of many...
    Resilient Flooring
    By: Resilient Floorcovering Institute
  • QuickDrain USA’s ShowerLine linear drain

    Tips for Curbless Shower Installation Using a Linear Drain

    Consider these four tips when planning for a curbless...
    Installation How-To
    By: Darryl Jones
  • 2024 New Flooring Product Guide

    2024 New Flooring Products Guide

    We explore this year's introductions in area rugs,...
    Floor Coverings
    By: FLOOR Trends & Installation Editors
You must login or register in order to post a comment.

Report Abusive Comment

Subscribe For Free!
  • eMagazine
  • eNewsletter
  • Online Registration
  • Manage My Preferences
  • Subscription Customer Service

Shaw Flooring Network Retailers Report Post-Election Sales Surge

Shaw Flooring Network Retailers Report Post-Election Sales Surge

Retailers Share Top Takeaways from Shaw Flooring Network Convention

Retailers Share Top Takeaways from Shaw Flooring Network Convention

What Shaw Flooring Network Dealers are Banking on for 2025

What Shaw Flooring Network Dealers are Banking on for 2025

Takeaways from the 2024 AHSG Convention & Member Outlook for 2025

Takeaways from the 2024 AHSG Convention & Member Outlook for 2025

More Videos

Popular Stories

AHF Products CEO Brent Emore

AHF Products Names Brent Emore CEO

Schluter waterproofing system

Waterproofing Wet Areas: Three Essential Methods to Protect Your Bathroom and Shower Installation

Starnet 2025 Carlsbad CA

Future-Proofing Success: How Starnet Members Are Building Resilient Flooring Businesses


Download the Free Moisture Meters Guide

Events

June 9, 2025

NeoCon 2025

A trade show for the commercial interior design industry.

December 1, 2030

Webinar Sponsorship Information

For webinar sponsorship information, visit www.bnpevents.com/webinars or email webinars@bnpmedia.com.

View All Submit An Event

Poll

Investing in your Business

What's Your Top Business Investment Priority for 2025?
View Results Poll Archive

Products

2025 BNI Interiors Square Foot Costbook

2025 BNI Interiors Square Foot Costbook

See More Products

FLOORtalk podcasts - Listen Now

Related Articles

  • usgbc

    USGBC's Fedrizzi Receives Hanley Award for Vision and Leadership in Sustainability

    See More
  • award

    Atlanta Company Receives Award For Cutting Edge Customer Service

    See More
  • Empire-Today-logo

    Empire Today Wins Stevie Awards for Customer Excellence

    See More

Related Products

See More Products
  • ceramic art tile.jpg

    Ceramic Art Tile for the Home

See More Products

Related Directories

  • Superior Tile Cutter® Inc. & Tools

    Superior Tile Cutters Inc. & Tools, a Kraft Tool Co. brand, is known for professional tile cutters, nippers, trowels, floats, mixers, tile spacers, and sponges. Tools include everything you need for tile, carpet, wood, and vinyl floor installations. Manufacturing quality tile cutters and tools since 1930.
×

We’re rolling out the red carpet of flooring knowledge!

Stay in the know on the latest flooring retail trends.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • eNewsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing

search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
    • Breaking Flooring News
    • eNewsletters
  • PRODUCTS
    • Carpet & Area Rugs
    • Hardwood
    • Installation Products
    • Installation Tools & Equipment
    • Laminate
    • Resilient
    • Specialty
    • Tile & Stone
  • A&D
  • INSTALLATION
  • MARKETS
    • Commercial
    • Residential
  • AWARDS
    • Installation Awards
    • Top Flooring Products
  • EDUCATION
    • Continuing Education
    • Webinars
  • BUYER'S GUIDE
  • MEDIA
    • FLOOR Podcast
    • Videos
    • TISE 2025 Videos
    • Product Spotlights
    • eBooks
  • EMAGAZINE
    • eMagazine
    • Archive Issues
    • Contact
    • Advertise
  • SIGN UP