Adnan Alhaider opened his first Footprints Floors location in March of 2020 right in the middle of the pandemic. Two years later, he has expanded to four territories in the state and has exceeded $1 million in sales.

Nominations to honor the contributions and impact of retail owners and managers setting the new standard for exemplary customer service will be accepted through December 15.

Meredith Brown brings over nine years of experience in the flooring industry with her and has an extensive background in sales management along with working as a specification specialist and an architecture and design manager.

With Daltile’s ProExchange, customers can check pricing, view product availability, request samples, and be alerted of order status.

We asked questions about the finer points of creating an exceptional experience for customers.

Ardex Americas announced a new customer campaign earlier this year, “Built by You, Backed by ARDEX”, which incorporates elements from all segments of the business.

In this issue, we discuss more ways to manage objections by breaking down the customer’s resistance.

CCA Global's University training program and curriculum have been recognized as one of the top 100 nationwide with a 2021 Training Top 100 designation, awarded by Training magazine.