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We had an opportunity to talk with Tom Jennings, vice president of professional development, World Floor Covering Association, about some of the elements of good retail service.
The U.S. Green Building Council (USGBC) has been recognized for its superior customer experience, winning a Bronze award for Front Line Customer Service Team of the Year in the Advertising, Business & Diversified Services, Marketing & Public Relations category at the 7th Annual Stevie Awards for Sales and Customer Service.
A recent survey conducted by Süddekor LLC, a laminate and decorative papers manufacturer based in Agawam, Mass., demonstrated the effectiveness of such surveys in generating valuable, applicable customer feedback.
