customer service

FCICA to Host Webinar on Helping Contractors Manage Customer Expectations

September 13, 2020

In this presentation, Tim Ellison will share his own experiences and those of other contractors working to meet customer expectations while on the job.

The Likeability Series: Listening and Presenting

Buddy Wisdom

September 8, 2020

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Many salespeople fail to make a favorable impression because they don’t listen attentively.

Atlanta Company Receives Award For Cutting Edge Customer Service

September 7, 2020

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Floor Coverings International recently received the 2020 Franchise Innovation Award for Most Innovative Consumer Self-Service Tools.

Flooring Edge Reopens to Booming Business

Katie Rork

September 4, 2020

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Flooring Edge, a retailer based in Kimball, Michigan, reopened this summer after being forced to shut down during the state’s stay-at-home order.

WFCA to Host Webinar Series for Installers, Retailers

The two-part panel discussions for all floorcovering professionals will explore challenges, solutions, and insights to improve team dynamics.

August 21, 2020

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World Floor Covering Association and International Certified Flooring Installers Association are excited to co-host a two-part webinar series that will help floor covering retailers and installers strengthen their team dynamics to create an unforgettable customer experience from sales through installation.

The Likeability Factor for Flooring Salespeople - Communication

Buddy Wisdom

August 6, 2020

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In part two of this series, we will cover how the right style of communication transmits positively to the prospect.

Nebraska Furniture Mart Debuts Stainmaster Home Studio

August 3, 2020

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To help ease anxiety over tough flooring choices, Stainmaster and Nebraska Furniture Mart have teamed up on a new digital kiosk aimed to make carpet buying easier.

The Likeability Factor – Part One

Buddy Wisdom

July 15, 2020

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There are many selling systems and approaches to sales. But the one quality that never differs is that salespeople who are exceptionally successful are likeable.

The Skill of Confidence in Selling Flooring

Buddy Wisdom

June 12, 2020

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Here are a few mental actions that will arouse confidence and quiet self-doubt in selling situations.

Logistics and Floor Coverings

A Conversation with Xpress Global CEO Darrel Harris

Dave Foster

June 3, 2020

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We had an opportunity to sit down with Darrel Harris, CEO of Xpress Global Services, a firm that specializes in logistics within the floor covering industry, to look at this relationship and what we can expect in the future.