We had an opportunity to talk with Tom Jennings, vice president of professional development, World Floor Covering Association, about some of the elements of good retail service.

Upward Flooring earned five customer service awards from Houzz in 2017.

Carpet One Floor & Home store owners and managers gathered this week in Salt Lake City for their annual summer convention.

The U.S. Green Building Council (USGBC) has been recognized for its superior customer experience, winning a Bronze award for Front Line Customer Service Team of the Year in the Advertising, Business & Diversified Services, Marketing & Public Relations category at the 7th Annual Stevie Awards for Sales and Customer Service.
 

A recent survey conducted by Süddekor LLC, a laminate and decorative papers manufacturer based in Agawam, Mass., demonstrated the effectiveness of such surveys in generating valuable, applicable customer feedback.

Coswick Hardwood has launched a new product review feature on the company website.

In April 2012, Shaw initiated its first Project SEARCH internship program, a work skills developmental program for young adults with disabilities.